Privacy Policy

Information we collect

Information you give us. When you book a consultation, fill in a form, message us, or work with us, we may collect your name, email address, phone number, country of residence, and details about your academic background — such as your target programs, transcripts, test scores, essays, résumé, and other application materials. If we help you plan for scholarships or funding, you may also share relevant financial information. We keep the content of our communications with you.

Your Navigator account. Navigator by Passage is the platform you log into at crm.passage-global.com. If you take a plan, we create an account for you where you can enter your profile, submit and update documents (such as transcripts, degree certificates, and identification), track the status of your applications, and message your counselor. Information you enter there is stored on our secure third-party application platform (hosted in Singapore) and is used only to run your admissions process. Access controls ensure you can only see your own information.

Information we collect automatically. Like most websites, we may collect basic technical information when you visit, including your device and browser type, approximate location derived from your IP address, pages viewed, and referring links. We use cookies and similar technologies for this (see “Cookies and analytics” below).

How we use your information

• To provide our services — advising you on applications, reviewing essays, preparing you for interviews, and building your funding strategy;
• To operate Navigator and the features you use inside it, including university matching, admission chance estimates and scholarship matching;
• To communicate with you, schedule calls, and respond to enquiries;
• To tailor our guidance to your goals and profile;
• To operate, maintain, and improve our website and services;
• To send you updates or marketing about our services, where you have asked to receive them (you can opt out at any time);
• To meet legal, accounting, and regulatory obligations.

How we share information

We do not sell your personal information. We share information only in these limited situations: with service providers who help us operate (email, scheduling, form, analytics, and payment tools) under confidentiality obligations; at your direction, where you ask us to submit or share materials as part of your application process — including sending an application to a university; and for legal reasons, where required by law, regulation, legal process, or to protect the rights, safety, and property of Passage Global, our clients, or others.

We use client success stories on our website only with permission, and we remove or obscure identifying details such as names and photographs unless you have specifically agreed otherwise.

How we are paid, and why it does not affect your data

Some partner universities pay Passage Global a fee when a student enrolls. This never changes our advice: we recommend what fits your profile and goals, whether or not a university is a partner.

That arrangement does not give a partner university any access to your information. Your materials go to a university when you ask us to send them, and not otherwise. Our University Partnerships page explains how partner pathways work.

Cookies and analytics

We use cookies and comparable technologies to keep the site working, remember preferences, and understand how the site is used so we can improve it. You can control cookies through your browser settings; disabling some cookies may affect how the site functions.

Advertising and referral data

We advertise our services online. When you arrive from an advertisement or a campaign link, the link itself may carry identifiers in the web address — for example a Google click identifier (gclid), a Meta click identifier (fbclid), or campaign tags (utm_source, utm_medium, utm_campaign, utm_term, utm_content).

We hold those identifiers for the duration of your visit in your browser's session storage, and attach them to your application if you start one, so we can tell which campaigns are bringing students to us. Session storage is cleared when you close the tab. These identifiers say which advertisement you came from; they do not tell us who you are on their own.

Data retention

We keep your personal information for as long as needed to provide our services and for a reasonable period afterward to meet legal, tax, and record-keeping requirements, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymise it.

Payments

When you purchase Navigator, Navigator + Coaching, or Concierge, your payment is processed by a third-party payment processor. We do not store your full card number or other full payment card details on our own servers — the processor handles that in line with its own security standards (including PCI DSS). We receive confirmation of your payment and the last few digits of your card for your records, along with billing details needed to process the transaction and any refund. See our Refund Policy for how refunds work for each plan.

Security

We take reasonable technical and organizational measures to protect your information against loss, misuse, and unauthorised access. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

International transfers

We operate from the United States and work with students, vendors, and clients globally — including applicants across South Asia, Africa and the Middle East, and from other countries. As a result, your personal information may be transferred to, stored, and processed in the United States and other countries outside your country of residence (such as Singapore, where our application platform is hosted). Where required by applicable data protection laws, including for transfers of personal data from the EEA or the UK to countries without an adequacy decision, we ensure appropriate safeguards are in place — such as standard contractual clauses approved by the European Commission or equivalent legal mechanisms — to protect your information across borders.

Your rights and choices

Depending on where you live, you may have the right to access, correct, update, or delete your personal information, to object to or restrict certain processing, and to withdraw consent you have given. To exercise any of these rights, contact us at [email protected] and we will respond as required by applicable law.

Additional rights for EEA and UK residents (GDPR)

If you are located in the European Economic Area or the United Kingdom, you have rights under the GDPR / UK GDPR in addition to those above, including the right to data portability (receiving your data in a structured, machine-readable format) and the right to lodge a complaint with your local data protection supervisory authority if you believe we have not handled your information properly. Our legal basis for processing your information is typically your consent, the necessity of processing to perform our services to you, or our legitimate interest in operating and improving our business — we'll tell you which applies if you ask. We aim to respond to rights requests within 30 days.

Children and applicants under 18

Some of the students we advise — particularly undergraduate applicants — may be under 18. Where a student is a minor, we ask that a parent or legal guardian be involved and provide consent. If you believe we hold a minor’s information without appropriate consent, please contact us and we will address it.

Links to other sites

Our website may link to third-party sites, including universities and tools we reference. We are not responsible for the privacy practices of those sites, and we encourage you to read their policies.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the “Last updated” date above, and significant changes will be highlighted where appropriate. Your continued use of our website or services after an update means you accept the revised policy.

Contact us

If you have questions about this policy or how we handle your information, email us at [email protected] — that is the fastest way to reach us and the best route for any request about your data.

Student support (phone & WhatsApp): +92 300 1602878.

You can also write to us at Passage Global, 3201 Dallas Parkway, Suite 210, Frisco, TX 75034, USA.