Terms of Service

Who we are

Passage Global is a US-incorporated company headquartered at 3201 Dallas Parkway, Suite 210, Frisco, TX 75034. We have two sides. We build Navigator by Passage, a study-abroad platform covering university matching, applicant-pool data, scholarships and visa guidance. And we provide admissions and visa consulting for students applying to undergraduate, master’s, MBA and PhD programs — strategy, applications, essays, interviews, funding planning and visa preparation.

Our services are paid for by the students and families we work with. Separately: some partner universities pay Passage Global a fee when a student enrolls. This never changes our advice: we recommend what fits your profile and goals, whether or not a university is a partner. Our University Partnerships page sets out how partner pathways work.

Our services are advisory

We provide guidance, feedback, coaching and software. We do not make admissions decisions, and we do not control them. Visa decisions are made by the embassy or consulate, never by us. The applications you submit, and the decisions you make, are your own.

No guarantee of admission or funding

Admissions and funding outcomes depend on many factors outside our control, including your own record, the choices you make, and each institution’s decisions. We do not and cannot guarantee admission to any program, any scholarship, financial aid, visa approval, or any specific result. Any examples of past outcomes are illustrative and are not a promise of similar results.

Your responsibilities

• Provide accurate, complete, and truthful information about yourself and your background;
• Review, approve, and submit your own applications and materials — final submissions are your responsibility;
• Meet deadlines and follow each institution’s instructions and policies;
• Keep your Navigator login details to yourself and use the account only for your own applications.

Honesty and academic integrity

We help you present your genuine story in the strongest, most authentic way. We do not fabricate credentials, ghostwrite work intended to deceive, or support any form of misrepresentation, plagiarism, or fraud in your applications. Submitting false or misleading information can result in rejection or revocation by institutions, and we cannot be responsible for consequences arising from it.

Plans, fees, and payment

We offer Navigator ($300), Navigator + Coaching ($500) and Concierge ($1,000), at the prices listed on our Pricing page at the time of your purchase. Visa Consulting is quoted separately.

Navigator and Navigator + Coaching are paid upfront. Concierge is invoiced in three milestones as the work progresses — 20% at onboarding, 30% at application submission, 50% when admission offers are received — unless we have agreed otherwise with you in writing. Unless stated otherwise, fees do not include third-party costs such as application, test, visa, courier, or university fees. If you want a custom scope of work outside these plans, that is agreed with you directly and set out in your engagement details.

Cancellation and refunds

Cancellation and refund terms are set out in full in our Refund Policy, which forms part of these Terms. In summary: Navigator is non-refundable once platform access has been given, and Navigator + Coaching once counseling has started, because both deliver access and time to you immediately. For Concierge, if no admission is granted, 20% of the total consulting fee is refundable, subject to the conditions in the Refund Policy. That refund applies to Concierge only. Nothing here removes rights you have under law that cannot be waived.

Navigator access and intellectual property

The content on our website, the Navigator platform, and the frameworks, templates, and materials we create are the property of Passage Global and are provided for your personal use in connection with your own applications. Your Navigator access is personal to you and is not transferable. You may not copy, resell, redistribute, or share them without our permission.

Confidentiality

We treat the information you share with us as confidential and handle it in line with our Privacy Policy.

Third-party services

We may use or refer to third-party tools and websites (for example payment, scheduling, messaging, or university resources). We are not responsible for third-party services, their content, or their availability.

Disclaimers

Our website, the Navigator platform and our services are provided “as is” and “as available,” without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that our website or platform will be uninterrupted or error-free. Information in the platform — including university requirements, deadlines, scholarship details and visa guidance — is compiled to help you plan, and you should confirm anything decisive with the university or the relevant authority before you rely on it.

Limitation of liability

To the fullest extent permitted by law, Passage Global will not be liable for any indirect, incidental, or consequential losses, or for loss of admission, funding, or opportunity. Our total liability arising from your engagement will not exceed the fees you paid us for the service giving rise to the claim.

Indemnification

You agree to indemnify and hold Passage Global harmless from claims arising out of information you provide, materials you submit, or your breach of these Terms.

Termination

Either party may end an engagement as set out in the engagement agreement. We may also suspend or decline service where a request would involve dishonesty or a breach of these Terms.

Governing law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles, and any disputes will be subject to the exclusive jurisdiction of the state and federal courts located in Texas, unless otherwise agreed in writing. If you are a consumer resident in the European Economic Area or the United Kingdom, this clause does not remove any mandatory consumer-protection rights you have under the law of your own country of residence.

Changes to these Terms

We may update these Terms from time to time. Changes take effect when posted, with a revised “Last updated” date. Your continued use of our website or services means you accept the updated Terms.

Contact us

Questions about these Terms? Email us at [email protected] — that is the fastest way to reach us.

Student support (phone & WhatsApp): +92 300 1602878.

You can also write to us at Passage Global, 3201 Dallas Parkway, Suite 210, Frisco, TX 75034, USA.