Refund Policy

Navigator ($300)

Navigator is paid upfront and gives you immediate access to the whole platform — the university database, applicant-pool data, the scholarships database, visa information and all guidance material.

Because that access is delivered in full the moment your account is activated, Navigator is non-refundable once platform access has been given.

Navigator + Coaching ($500)

Navigator + Coaching is paid upfront and includes everything in Navigator plus 10 dedicated counseling hours with our counselor team.

It is non-refundable once counseling has started. The no-admission refund described below applies to Concierge only and does not apply to this package.

Concierge ($1,000) — payment milestones

Concierge is not paid upfront. It is invoiced in three milestones as the work progresses:

• 20% at onboarding.
• 30% at application submission.
• 50% when admission offers are received.

Concierge — if no admission is granted

If no admission is granted, 20% of the total consulting fee is refundable on Concierge.

An admission means any offer from a university on your agreed shortlist. Conditional offers count, and so does a waitlist place that converts into an offer. An offer you decide to decline still counts as an admission.

The refund is calculated on the total Concierge consulting fee. It does not apply where:

• You withdraw from the process.
• You decline to submit applications we have prepared.
• You miss deadlines we have agreed.
• You provide information that turns out to be inaccurate.
• You apply only to universities outside the agreed shortlist.

Third-party costs

Third-party costs — application fees, test fees, visa fees, courier charges and similar — are paid by the student and are never part of our fee.

How to request a refund

Email [email protected] with your order details and the reason for the request. We aim to process eligible refunds within 10 business days.

Refunds are returned to the original payment method. Bank or international transfer fees may be deducted from the amount refunded.

If something has gone wrong on our side

Regardless of the above, we will work with you in good faith if the fault is ours — a technical problem with the platform, a scheduling failure on our side, or similar. Contact us and we will put it right.

Related policies

This Refund Policy works alongside our Privacy Policy and Terms of Service. Where they differ on payment matters, this policy governs. We may update it from time to time; the date above shows when it last changed, and the terms that apply to you are the ones in force when you paid.